Bilans d’évènement

Digital Happiness Summit 2019

Bannière événement Digital Happiness Summit 2

On February 18, the French Chamber of Commerce in Japan organized with Cap Gemini the second edition of the “Digital Happiness Summit”. This seminar follows indeed the previous edition on October 30, 2018, which’s report can be read on the website of the French Chamber.

Michiel Boreel, CTO at Sogeti, and Philippe Sottocasa, Head of Portfolio & Business Development Capgemini DIGITAL, Engineering & Manufacturing Services, shared their knowledge to the participants in a first presentation titled “the pursuit of Digital Happiness”, the global trust meltdown and blockchain as the internet of truth” and second called “.

Michiel Boreel started the conference with a definition of Algorithmic Business and explained how technology is affecting society nowadays. Digital doesn’t change the organizations themselves but the behaviours of people, changing fundamentally and faster than ever the relationships with the customers. Behind these transformations, there are human beings in pursuit of fulfilling their needs and own happiness.

Happiness was described to the audience by the crossroads of a pleasant, good and meaningful life. The balance of those three aspects varies from a generation to another, a culture to another. The question to be asked is how technology impacts the happiness of people and how it can be used by organizations to improve the well-being of their customers, especially while in recent years, the public has grown fearful and resistant to new technologies such as I.A.  

Trust and distrust both have a different role in calibrating a person’s behaviour as an interactive member of society, and trust is evolving at the same pace as technology. It used to be a brand, and now is becoming more and more a rating or a protocol. As such, the AirBnb platform doesn’t state if a rented property is trustworthy, but the votes and ratings of its users do. On the other hand, knowing what to believe or not has become more and more difficult in recent years with the progress of such things as fake news and deepfakes (videos using Artificial Intelligence to combine videos and images in order to make a person says or does things that never happened in reality).

In this context, blockchains, a record-keeping technology allowing digital information to be recorded and distributed, but not edited, could be an agent to build trust.

 

Philippe Sottocasa followed up with an introduction on System Engineering and 21st century engineering. Systems engineering is an interdisciplinary field of engineering which focus on the development of complex engineering projects over their life cycle.

Over the last decades, products of all industries have experienced a continuous evolution to get better and adapt to needs and goals. However, they didn’t experience any true revolution changing the whole experience of their users. The technology itself has improved and evolved, but its basic shape remains unchanged.

Yet, a shift has been happening in recent years according to Philippe Sottocasa.

Urban mobility is right at the centre of one of those shifts.

The growth of urban population is becoming a great challenge all around the world and as such urban mobility is becoming a new and major goal for systems of engineering. The development of connected and integrated technology will be needed to help tackling issues such as congestions, ecology, time and costs. Users do not wish to travel only, they are looking for solutions to their problems surrounding their mobility.

For such challenges, different makers of different fields will need to work together to build a new way of mobility. As of now, most makers have already admitted that they will move from selling products to selling services.

If the shift is happening in the market, it also happens in the complexity of products.  Indeed, the past years has shown that it is less and less possible to create standalone products and products that are part of a connected ecosystem are more and more in demand.

Organized with the kind cooperation of

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France Japon Eco N° 157

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