Customer Experience Mapping to support sustainable growth, the Le Creuset case

In a world where customer expectations are higher than ever before, and information is at the push of a button, outstanding customer experience has become a key differentiator for any brand.
Customer Experience Mapping is the first step to identify opportunities, build concise action plans and start orchestrating customer omnichannel experience in a quantifiable way. Understanding customers’ needs and pain points, defining relevant KPIs, identifying the right channels will help you to build a long-lasting relationship with your customers.
 

12:00 - Reception ＆ Opening

12:30 - 13:30 Presentation (with lunch box)

14:00 - Closing

*Online attendance : from 12:30 to 13:30

Please register via this page (Please click the red button).

Online payment is available in the registration form : READ THE INSTRUCTIONS

For special requests, please contact : RESERVATION@CCIFJ.OR.JP

If you register for Online Attendance, an invitation will be sent to the email address you provided when you registered for the event. (Please note that the invitation will be sent the day before the event.)

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