Customer Experience Mapping to support sustainable growth, the Le Creuset case

L'Espace@CCIFJ, CCI France Japon, Nihonbashi-Honcho YS Building Chuo-ku, Nihombashi-Honcho 2-2-2, 103-0023, Tokyo, Japon
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Langue(s) de l'événement

Tarif : *Onsite (with lunch box)
¥3,000 members
¥6,000 non members

¥2,000 members
¥3,000 non-members

Any cancellation after the deadline or no-show will be charged.


L'événement est terminé.

Marketing committee

The French Chamber of Commerce is excited to announce the Marketing Committee’s next event ‘Customer Experience Mapping to support sustainable growth, the Le Creuset case’ happening on July 4, 2022.




In a world where customer expectations are higher than ever before, and information is at the push of a button, outstanding customer experience has become a key differentiator for any brand.
Customer Experience Mapping is the first step to identify opportunities, build concise action plans and start orchestrating customer omnichannel experience in a quantifiable way. Understanding customers’ needs and pain points, defining relevant KPIs, identifying the right channels will help you to build a long-lasting relationship with your customers.


12:00 - Reception & Opening

12:30 - 13:30 Presentation (with lunch box)

14:00 - Closing

*Online attendance : from 12:30 to 13:30


Registration & Payment

Please register via this page (Please click the red button).

Online payment is available in the registration form : READ THE INSTRUCTIONS

For special requests, please contact : RESERVATION@CCIFJ.OR.JP



Online attendance

If you register for Online Attendance, an invitation will be sent to the email address you provided when you registered for the event. (Please note that the invitation will be sent the day before the event.)

Enter your Meeting ID and password to join the event.

(Please make sure you enter the correct email address when you register for the event, as you will not receive an invitation.)


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