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Capgemini helps the Ibaraki Prefectural Government to transform its business operations using Robotic Process Automation

Capgemini was selected for its intelligent automation expertise, strong track record in helping organizations future-proof business operations and delivering value for customers worldwide

Capgemini Japan K.K announced that it has successfully supported the Ibaraki Prefectural Government to transform its business operations through the implementation of Robotic Process Automation (RPA) technology, which has resulted in increased productivity and significant improvements in ways of working at the Prefectural Office.

Capgemini worked with the Ibaraki Prefectural Office to identify paper-based business processes that would benefit from the introduction of RPA in order to optimize its existing administrative operations and transform its ways of working. This has resulted in the reduction of working hours by approximately 35,000 hours per year across 20 distinct administration, education, and police operations, enabling the Ibaraki Prefectural Government employees to focus their efforts on higher value work that demand more expertise, to deliver high quality of service to the prefecture and its citizens. Furthermore, Capgemini’s RPA solution enabled the Ibaraki Prefecture to digitize its fund intended to help combat the spread of COVID-19, allowing officials to respond rapidly to approximately 12,000 businesses that applied for financial support through this program during the pandemic earlier this year. This helped to shorten the processing time for each application by 10 minutes and significantly improved customer experience.

Capgemini has a successful track record of undertaking intelligent automation transformation projects for over 600 clients worldwide. The Ibaraki Prefecture selected Capgemini as a strategic business partner for its automation expertise, ability to provide end-to-end digital solutions and proven track record of developing successful digital transformations for clients across the globe.
This close collaboration has delivered significant business outcomes to the Ibaraki Prefectural Office, including reduced working hours, increased efficiency, modernized ways of working, as well as enhanced quality of service delivered to its citizens. Based on this transformation, the Ibaraki Prefectural Office has now become a model case for RPA introduction for a leading prefecture.

Mr. Mutsuya Kikuchi, ICT Strategic Team leader, Ibaraki Prefectural Office said, “At Ibaraki Prefecture, we follow the principle that ‘People carry out work suitable for people, ICT carries out work suitable for ICT.’ Through the implementation of RPA, the time spent on routine work has been drastically reduced and employees can now dedicate time to policy planning, liaising with residents, as well as providing on-site response. Using Capgemini's RPA and optical character recognition (OCR) solution, we were able to reduce the payment processing time of more than 10,000 handwritten applications from 12 minutes down to 2 minutes per case during the COVID-19 pandemic.”

Makoto Goto, Head of Technology, IPA and BPO - Japan, at Capgemini, said: "We, at Capgemini, have successfully collaborated with the Ibaraki Prefectural Government to automate its business operations, which has helped the client to redirect its employees to perform higher value tasks and has delivered significant business benefits. In addition, Capgemini has helped the Ibaraki Prefectural Government to respond to the COVID-19 crisis by providing business continuity and frictionless operations for its customers while also transforming its ways of working. Capgemini will continue to provide best-in-class services to the Ibaraki Prefecture by leveraging our global knowledge and industry experience in digital transformation."

Since 2018, Capgemini has been working together with the Ibaraki Prefecture to deploy RPA across its business processes, including developing proof of concept solutions, conducting educational sessions for staff, and providing full-scale RPA introduction support.

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